Refund policy

MoonRock ensures a return policy within 14 calendar days from the delivery date for an exchange or refund.

Items have to be unused, and be returned with its original packaging and label (if applies).

Item must be in this original state, with all original packaging and labelling in good condition. To perform the refund procedure, you need to write to moonrockgem@gmail.com. Your refund will be credited to the original form of payment used to make the initial purchase. Shipping costs won’t be refunded. Please allow 5 business days for your return to be processed at MoonRock and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.